Sai Bharath Chukka
Contact Center Engineer
Amazon Connect | Genesys
Portfolio
echo $experience
Tata Consultancy Services Limited ➡️ OCT-2021 ~ Mar-2025• Worked as Genesys Engage Routing Engineer @ Apple Inc
• Genesys Cloud IVR Developer @ Metlife
• Amazon Connect Contact Center Engineer @ JP Morgan & Chase Bank.
echo $skills
• Genesys Engage Framework, Genesys Composer - VXML/SCMXL Strategy Development, Implement Genesys ORS/URS/StatServer/GAX Solutions• Genesys Cloud IVR Migration - Created Initial Inbound Callflows for IVR systems, Worked on features like Genesys Bot, Datatables, APIs, Integrations, Scripts, Configuring Queue Objects for Routing in Genesys Admin.
echo $email
email: saibharathchukka@gmail.com